At SleekCrossbody, we believe that you deserve to love your purchase, and we want you to be completely satisfied with your stylish crossbody bag. We understand that sometimes things just donโt work out, whether itโs the color, size, or style. Thatโs why weโve crafted a straightforward and customer-friendly returns policy to make your shopping experience as enjoyable as possible.
Return Eligibility
If for any reason you are not fully satisfied with your purchase, you can return any unused item within 30 days of receiving your order. To qualify for a return, the item must be in its original condition, with tags attached and packaging intact. We recommend trying on your new bag indoors to ensure it meets your expectations before taking it out on the town.
How to Initiate a Return
Starting a return is simple! Just follow these easy steps:
- Contact Us: Send us an email at [email protected] with your order number and a brief description of why you wish to return the item. Our customer service team will promptly assist you with the return process.
- Receive Instructions: We will provide you with a return authorization and specific instructions on how to return your item. This may include a return shipping label and details on where to send the bag.
- Pack Your Return: Carefully package the item, ensuring it is secure to prevent any damage during transit. Include the original packing slip, if available, to expedite the return process.
- Ship It Back: Send your package back to the designated return address provided by our team. We recommend using a trackable shipping service to ensure your return reaches us safely.
Refund Process
Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria. If approved, your refund will be processed within 5-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect items).
Exchanges
If you would like to exchange your item for a different size or color, please follow the same return process outlined above. Once we receive your returned item, we will issue a refund, and you can place a new order for your desired item.
Final Thoughts
At SleekCrossbody, our goal is to provide you with stylish and functional bags that you will love. We appreciate your understanding and cooperation with our returns process, as it allows us to maintain the quality and standards our customers expect. If you have any questions or need further assistance regarding returns, please do not hesitate to reach out to us at [email protected]. Weโre here to help!